Privacy Policy

Privacy Policy – Work Van Solutions

1. What Information We Collect
We may collect the following types of personal information:
• Full name
• Phone number
• Email address
• Physical address (for invoicing or service location)
• Vehicle information (make, model, registration)
• Business details (if relevant)
• Any information you provide via forms, quotes, emails, or phone calls

We may also collect non-personal information like your IP address, browser type, and website usage data for analytical purposes.

2. How We Collect Information
We collect personal information when you:
• Submit a quote or booking request
• Contact us by phone, email, or via our website
• Interact with us on social media
• Visit our website (via cookies and analytics tools)
• Face-to-face meeting

You have the option to remain anonymous or use a pseudonym, but this may limit our ability to provide services.

3. Why We Collect Your Information
We collect and use your information to:
• Provide and manage our van fitout services
• Communicate with you about quotes, bookings, and updates
• Issue invoices and receipts
• Improve our services and website
• Meet legal obligations (e.g., record keeping, tax)

We do not use your information for direct marketing unless you give explicit consent.

4. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose your data to:
• Our employees, contractors, or service providers (e.g. suppliers, electricians) who help us deliver services
• Legal or regulatory authorities where required by law
• IT providers or payment processors for operational purposes

All third parties are bound to protect your information and use it only for authorised purposes.

5. Storage and Security
We take reasonable steps to protect your data from misuse, loss, and unauthorised access.
This includes:
• Secure databases and hosting providers
• Password-protected systems
• Limiting access to authorised personnel only

However, no system is completely secure. You use our website and services at your own risk.

6. Accessing and Correcting Your Information
You may request access to your personal data or ask us to correct it if it’s inaccurate or out of date.
To do so, contact us at:
Email: steph@workvansolutions.com.au
Phone: 0480 722 982
Address: 3C Tarmac Way, Pakenham 3810 VIC AUS

We may require identity verification before releasing data.

7. Cookies and Website Analytics
Our website may use cookies and tracking tools like Google Analytics to improve performance and user experience. Cookies do not identify you personally but may link to identifiable information if you submit it through our site.
You can disable cookies in your browser settings.

8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of other sites. We encourage you to read their policies before submitting any personal information.

9. Overseas Disclosure
We do not currently disclose personal information overseas. If this changes in the future (e.g. for cloud storage), we will update this policy and ensure appropriate protections are in place.

10. Making a Complaint
If you believe we have breached your privacy rights, please contact us first. We will investigate and respond within 30 days.
If you’re not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us
Work Van Solutions
3C Tarmac Way, Pakenham 3810 VIC AUS
0480 722 982
steph@workvansolutions.com.au
ABN: 76 683 344 916